The Team

Elaine

 Advanced Reporting: What’s your story?

Elaine Rosenberg: Born and raised in Salem, Oregon, I ran all the way east to Yale University for college. Those were a great four years, and they helped me realize what a wonderful place Oregon is to live. Now I enjoy hiking, biking, kayaking, riding my horse, and a variety of other Pacific Northwest activities with my husband when I’m not busy at Advanced Reporting.

 AR: What is your background and how did you get into the screening industry?

ER: I studied political science and the history of science and medicine in college. When I graduated I decided it was time to do something completely different. I had never studied finance or business, so I applied for a position at Maps Credit Union (Advanced Reporting’s parent company). I learned both the front and back office operations of a financial cooperative, then I moved into the CUSO (Credit Union Subsidiary Organization) segment and joined the Advanced Reporting team. I learned the screening industry from the ground up, and I’ve had the pleasure of serving on both the Best Practices and Education Committees for the National Association of Background Screeners.

AR: What is it about the industry that has kept you motivated and interested?

ER: Knowledge is power. And if you don’t know what risks you are facing, you can’t effectively prevent them. Screening shouldn’t be exclusionary; it should be a powerful tool that allows organizations of all types to manage risk effectively. I recognize that our clients put their trust in us every time they submit a request and I’m motivated every day to provide comprehensive, cost-effective and compliant reports that live up to that standard.

AR: What about the industry has changed the most since your career began?

ER: When I first joined Advanced Reporting, there were still organizations that did not screen their applicants in any way. Seven years later, we rarely meet a new client that doesn’t conduct some form of screening already. That said, advanced in technology have also changed the industry. There are more and more data aggregators that compile a variety of public record information and make it available online to anyone with a credit card. This access to information is both good and bad. Used by an experienced investigator as a supplementary tool when conducting a background check we find these databases can be very helpful, but when used by an inexperienced end user they provide a false sense of security and can be a real danger to consumers when they provide incomplete or inaccurate information. The inappropriate use of such information is one reason why the industry has come under attack recently and is facing increased regulation on the federal and state levels. At Advanced Reporting, we believe that it’s our job as a risk management partner to help our clients mitigate their compliance risks as well as the risks associated with their applicants.

AR: Why are you so passionate about helping businesses with their risk management?

ER: Our people are our greatest assets and our biggest risks. If we can provide our clients with that critical piece of information that helps them make an informed decision, it can have significant impact on their organization long-term. I appreciate how much trust is placed in us, and I’m committed to living up to it every day, every report.

AR: What changes or challenges do you see happening in the industry?

ER: Today over-regulation is the biggest challenge facing our already heavily regulated industry. In the business v. consumer tug-of-war, businesses need to be able to protect themselves by making educated, informed decisions about their applicants, and consumers need to be protected for being adversely affected by incorrect information. The Fair Credit Reporting Act (FCRA) already provides consumers with this protection, but there is a perception that it’s not enough. Instead of creating more regulations that tell businesses exactly what information they can and cannot take into consideration, consumer reporting agencies and businesses need to work together to only produce and use compliant reports. This will protect consumers while allowing organizations to customize their screening programs based on their unique risks and needs.


Desiree

Advanced Reporting: What’s your story?

Desiree Young: I was raised in Dallas, Oregon. I finally moved to the big city of Salem about 5 years ago. I live with my husband and keep very busy spending time with our children (my little’s, as I call them). When not working, I enjoy my gym time, baking, and just watching my family interact. Every day, they are growing and learning, and I get to be the guiding force in helping them become who they are.

AR: What is your background and how did you get into the professional screening services?

DY: I applied with Maps Credit Union when I decided I was ready for a “grown up” job. I had worked retail and had worked for the Aquatic Center for the City of Dallas. I have learned many new skills along the way pertaining to the screening industry.

AR: What is it about the industry that has kept you motivated and interested?

DY: Definitely being able to help people. I take pride in the fact that our clients trust our expertise to assist them though their process.

AR: What about the industry has changed the most since your career began?

DY: When I first joined Advanced Reporting, reports were very basic and seemed to only include a single state criminal history. Over time, with education and advancements of technology, I have seen an increase in the amount of companies implementing screening programs and including things such as education verifications, employment verifications, and reference calls to help ensure the individual will best fit their needs. It’s a great feeling to know our clients trust us to provide them with this information to make an informed decision.

AR: Why are you so passionate about helping businesses with their risk management?

DY: Knowledge is power. If I can help clients save time and limit their risk by providing them with complete and accurate information, then at the end of the day, I have done a great job, and that is something that makes me proud.

AR: What changes or challenges do you see happening in the industry?

DY: Social media, which includes things such as blogs, Facebook accounts, and LinkedIn. I think the internet has a wealth of knowledge, some good and some not so good. Social media has the potential of providing employers and apartment managers with information that could put an individual who falls into a protected class such as political affiliation, religion, or disability to a disadvantage even when they are the best “fit” for your company. The industry will need to continue to grow and educate itself so that we can adapt to this new information source.


Holly

Advanced Reporting: What’s your story?

Holly Holtmeier: I was raised in Salem, Oregon. I absolutely love the outdoors and this state. Fall is my favorite season, and I would take a rainy day over sunshine. I am a Beaver Believer. I love hiking, skiing, boating, fishing, quadding, basically any excuse to keep me active and outside.

I was born on my grandma’s birthday, and that to me has always been a blessing. My family is the most important piece of my life. My two nieces who keep me on my toes, and they are generally much smarter than I am. I am in charge of my churches coffee shop, which is wonderful for my coffee addiction and trying new drinks.

People like to describe me as quirky and bubbly. I have a passion for being happy, and I love to live life. My dream is to dive and swim with Great Whites and Hammerhead Sharks — freely without a cage to protect me. I am always on the go and embrace every moment I can, while I am still young enough to do it.

 

AR: What is your background and how did you get into the professional screening services?

HH: I worked for Maps Credit Union for two years while completing my bachelors in criminal justice. When an opening for a position at Advanced Reporting came available, I took it. I love to investigate and find out the truth about things, and I knew this would be the perfect opportunity to use my passions.

 

AR: What is it about the industry that has kept you motivated and interested?

HH: I like to be in the know, and I like to find out new things and solve puzzles. A puzzle can’t be solved without all of the pieces, so I like to be able to get 100% of the information.

 

AR: What about the industry has changed the most since your career began?

HH: Technology and the number of businesses that realize they need to run background checks on their future employers/tenants. More and more people are realizing that it is becoming necessary to screen for their business to protect them and their clients.

 

AR: Why are you so passionate about helping businesses with their risk management?

HH: I am a helper by nature. It is what I am best at, and I absolutely love our clients and love to be able to help them. My family has owned multiple businesses, and I wouldn’t want to give our clients anything that I wouldn’t want my family business to get. I take pride in offering our clients the most accurate, and complete information.

 

AR: What changes or challenges do you see happening in the industry?

HH: Social Media. 10 years ago things like Facebook and twitter weren’t even around. Now it seems like everybody has some sort of blog, a Facebook page, Pinterest board, or Twitter account. Many people don’t realize that what they decide to put on the Internet can stay on there forever. As a new generation — one that was raised on social media and posting their lives online — comes into the work force, it’s going to challenge and change the industry.